Relocate service - too difficult for Telkom to manage

Absolutely appalling service I've received from Telkom,

I had expected smooth service considering I notified Telkom of my intention to relocate to a new home over 3 weeks ago (I had done my due diligence) I made sure my order was placed (***) was the order number I received to manage my request,

The due date placed for the move was 22 March 2021 (yesterday), so I tried to call in today to find out what was going on, since my service was still active at my old address, I had to go through 10 agents and many calls to find out my order was cancelled!

Who told me about this? Nobody! can they give me a reason as to what happened? No, What must I do now? Place another order and wait another 3 weeks and hope what has happened now, doesn't happen again,

Honestly it will be much simpler for me to cancel my service with Telkom and get a new ISP, in fact all the agents I spoke to today were only too happy to lose my service, they merrily let me go off when I mentioned this poor service and their lack of solutions led me down this path,

Pathetic service, please save yourselves from misery, Never ever use Telkom!