RElocate of Telkom line

Telkom order department hav no idea what they are doing, i stragling form 28 September to get a call log so that my adsl line can be move to my new adres, first the call centre agent said that it takes a day for me to get my order number, so 2 days passed and still no sms with order number. SO the 2 of October phoned again to find out that the call was never loged. so need to log the call again so this happend about 5 times. since yhen when i phone in to get feedback on my order everytime the call centre agent i spoke to soins me some kind of story that is lies because, when i went to telkom here they said that my order was canceled because my credit rating is to low, so i phoned the call centre again ans again they told me that the instalions sould have took lace on Monday, so i went back to telkom in Musina, and they said no that it is not true, the order is canceld, so i phone again and the call centre told me that the cable was order and they will recieve it the next day. so when i phoned again then my order is still in th eback office with crediting and as no been release. I mean realy TELKOM why tell me lies i want answers please. I have recieved my Bill for this month but i didnt have any service from you guys. My order number ********** 71A land line ********** 256.