Relocate

We have to move to a new adress and i have requisted Telkom since the beginning of December 2019 to relocate my line without any luck. I have phone them on numerious occations to ask them for help. On Friday 10 January i use over R300 of airtime still no one knows to help me. Telkom doesn't know how to do their job. Still without internet. Very poor service from Telkom. If Telkom read this my ref nr is ***A