Relocate

Absolutely useless!! I've relocated to a new address in the beginning of March, called Telkom on the 6th of March to ask them to move my services to the new address. After waiting half an hour my call was finally answered, I gave them all the information to make the changes and she said that it'll be done within the next 7 to 14 working days. After 23 working days still nothing happened and I thought I gave them more than enough time and I didn't receive any technician nor phone call about the relocation of my line. I phoned them again on the 5th of April nearly a month later to ask why my services haven't been moved yet, the lady said that no request have been submitted for the relocation of my line, I nearly had a stroke when she said that but I stayed quite calm and asked again to put the request in to move my line asap. Waited a few more weeks and phoned again 09th May asking *** is going with my account cause nothing has been done and I need my wifi!! Then the useless guy on the other side said that the new address can't handle a 10mb/s line I need to downgrade to a 4mb/s line that's why they couldn't move my line. Why tf didn't they tell me this in the first place then I didn't have to struggle for 2 months buying data wasting more money while waiting for a service that I won't be receiving. I asked him to downgrade the line so I can get my wifi on, he said sorry sir you have to phone accounts and let them downgrade the line, so I did I phoned them and she said oh sorry sir you have to go to our website if you want to downgrade the services. Well I am absolutely fed up with the horrible poor useless service of Telkom you guys have absolutely no idea how to do customer care because you don't care, I asked to cancel all my Telkom accounts and now you're blaming me for braking the contract... the contract included WIFI at 10mb/s and a technician when there is a PROBLEM! You guys are the once braking contract because you CAN'T give me what I'm paying for!!