Rellocation of ADSL

I had initially logged a rellocation of my ADSL line on the 4th October and received a reference number: "172 032 301 A" only to call to check up on the 17th October and find out from another consultant that the request had not been logged, so I was told to wait another 7-14 days. I called again on the 24th October and was told that a technician had been sent out to "assess" the area that morning but the installation had still not been scheduled. It is now the 27th October and I had not received a phone call or sms with a follow up. This is absolutely pathetic service. I will now be liable to pay the full amount at at the end of the month while I did not get to utilize the internet for the whole of October and I am still currently without internet. I need this escalated urgently or further actions will be taken.