Releasing DSL line in Holding Pool

First of all I want to express my utmost disgust in the poor service I got from Telkom over the past year. It varied from billing problems to a useless modem that looses connection every second day! My latest complaint against Telkom relates to my DSL line not being released. I already arranged on 01 December 2017 (7 days ago) with the Telkom Store at Baywest, PE that my ADSL line be placed in the Holding Pool in order for me to sign up with MWeb. In the meanwhile I have already signed up for a data bundle at MWEB, but I still cannot sign up for an ADSL line with them as I have to wait for Telkom to release my line. And the worst part of it, I feel totally helpless as there is no Telkom contact number to phone and enquire about when the line will be released, as Telkom only have contact numbers for new services. They don't care about clients who terminate their services! It seems to me Telkom is intentionally being spiteful in releasing the line as they have lost another client and for old time sake trying to make some more money out of me, as I am still liable for the use of the ADSL line until it is released!