Release ownership of (fibre) B number into the holding pool

Hello Telkom,

I have been at 2 different stores multiple times, and have spent more than 6 hours on the phone to various different departments. Have spoken to various manager and have been transfered back and forth mainly between the Sales and Billing departments, trying to get the ownership of my fibre at home B number released back into the holdinhrg pool.

This was successfully done when I canceled all my services on the 10th of November. I had internet service for approximately a week and a half with my new ISP, before Telkom took back ownership of this B number, from my understanding, based on screenshot evidence of them not being able to take ownership of the B number due to this fact of Telkom taking ownership back.

Now since then I have taken time off work on multiple seperate occasions over the last 5 days and been in an irritatingly constant state of cumminication with my ISP to say they can't get ownership because telkom needs to release it. I have also spoken to each one of your departments and have not once received the same story (I will also be loggingfg a call to request copies of all the conversations over these 5 days) as to why they cannot release ownership.

I am soo desperate and do apologize for any misunderstanding that I might be under but need urgent clarity and cannot get clarity from open serve either... As we cannot contact them.