1 reviews | Active since May 2017

03 May 2017, 21:25

Rejection fee triple subscription fee

<p><br />Ntuli Mthokozisi<br />Case ref number ********** 3 I just want you guys to know I will take this further to the NCR how can on a bill of 155.00 add a 294.00 for 'rejection fee'? None of the operators charge that mysterious fee, on top of that you people are doing it to me for the 2nd time, on the 20th you debited my account successfully and I have proof, and 13 days later you tell me you wanna charge me over 400 instead of 150? No ways, this is my advise, suspend both my lines now I will port back to CellC with a better coverage. </p>

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Replies (2)
Telkom
Telkom's reply04 May 2017, 12:36
Official

Hello umthoko-waladladleni

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply05 May 2017, 10:32
Official

Good day Mthokozisi,

Your query has already been logged with our Accounts Team, feedback will follow.

Your case number is ***3.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,