REJECTION FEE DISPUTE

Good Evening Hello Peter

I bought cell phone through a contract at Telkom in Vincent May 2020. There were errors on the contract: my banking details and other things. I told the agent (Lungiswa Mroqoza) to rectify the errors urgently and she never did that. This resulted in rejection of two debt orders. On the 2nd of August I went to Telkom to rectify the errors and they told me that they have rectified my banking details. I received the invoice reflecting the rejection fee of R202 on my statement, I then went back to Telkom to dispute the rejection fee because it wasn't my error. I requested the store manager email address and I forwarded the email to her and she never responded to my email. I went back to Telkom to find out what is happening that's when they responded to me. I spoke to Asanda Tshali and she promised me that the agent will pay the rejection fee on the 22nd of August and Asanda said she will email the proof of payment. Asanda Tshali didn't do that.