Rejection fee being constantly billed after manual payments are being made 7 days prior to debit order date advised by Telkom store consultants

Been fighting with the Telkom call centre for the past 3 months since i have been making manual payments, cases have been logged two weeks ago and is still not resolved,my line is currently suspended due to non matching of manual payment which is causing a inconvenience as this matter is not being resolved.

All i ask is for my current situation to change and my account to have no rejection fees as my payments are always up to date .

This has been happening constantly and making me a unsatisfied client.