Rejection Fee

I have been a customer at telkom for over 5 years now. I have payed my account every month. In january one of my clients delayed their payment in my account, and therefore my telkom debit order bounced. The amount was R1888.33, There was no communication from telkom until this morning where they let another debit order go off of R2500. I phoned the telkom billing and accounts, and the lady could not help me as the payment has not been updated yet on her system. But she told me there will be a rejection fee. But for the rest of the extra money taken off she has no clue.

I have not been aware of any cancelation fees, and according to the billing lady I should have got a contract when i opened my accounts, which i didnt receive.

If telkom would have communicated to me that the debit order bounced and given me account details to pay the money manually I would have done it the next day. But i received no communication whatsoever.