Rejected claim due to Telkom misinformation

I never thought the day would come where by i have to write a review because of bad service received at Telkom. Since 2019 I have been a loyal customer who pays their premiums on time and the second time I claim for insurance due to a ****** device i am informed that my claim has been rejected due to "telkom sim card not being in the device in question".

My question is how did you guys come to that conclusion because the very same day the device was ****** i was at the store to block my sim cards and do a sim swap. One of my sim cards was a contract and both numbers are appearing on my telkom account, and if i were to be lying why would i still agree to do a sim swap that costed me a R100?

This just shows that you are working with the insurance company to ensure our claims are not paid out, i hadn't claimed in years and i didn't need to because i was happy with my device all that time. I will certainly not be keeping quiet about this until its resolved and i have received my new device or my premiums paid back to me in full so that i can purchase a new one since it seems impossible for you.