SS
Sithabile S

1 reviews | Active since Apr 2013

13 May 2015, 13:47

REINSTATE MY LINE NOW PLEASE

I was owing an amount of 2000 on my account with telkom. My line got suspended. Yesterday i made a payment to telkom and called 10210 and stayed on the line for 3hrs till i decided to hang up. Today i called and i have been on hold for 2 hours. Its over 24hrs now and my line has not been reinstated. You got your money may i now have the service that is supposed to come with it. It feels like your customer care line is non existent. What the hell. <br> <br> My number is ***. Make sure that you reinstate it now!!! This is so annoying. You are so quick to suspend a line but not quick to reinstate it. Mxm.

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Replies (1)
Telkom
Telkom's reply13 May 2015, 17:43
Official
Hello Sitha1990,

We do apologise for the experience.

We will have our team follow up on this matter, with further investigation underway and feedback to follow.

Your social media ***.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team