Reimbur*****t for non-delivery of service

On 21 September I came home and my internet had stopped working. I called in and was told a technician would have to come by to resolve the issue. I was also told that it was related to a general fault in the area. I was sent an SMS which said the technician would come by on 2 Oct between 7.30 - 12pm. No-one arrived. <br> <br> There are a few things which confuse me:<br> - the non-arrival of the technician<br> - the fact the call centre couldn't update me on where the technician was<br> - the fact this is a fault in the area which implies it impacts a number of people - yet fixing it hasn't been made a priority<br> - that I have had to go 11 days without internet<br> <br> I work in tech and work from home most days. 11 days without reliable internet has cost me in terms of productivity, but also financially as I've had to buy close to R700s worth of data. <br> <br> I would like to be reimbursed for the R700 I've had to spend on data, given I've also had to pay for my Telkom internet bill without any service.<br> <br> Please don't bother with a reply saying \this has been escalated". It's already been escalate (no. 753177). I would like a solution along with a plan to reimburse me as a first response."""