Reigning champion, Telkom strikes again!

Telkom strikes again! They remain reigning champions of poor service! We switched to Telkom Fibre during the month of October for our home internet service. Firstly it took hours of holding on when calling, to be redirected from one *********** person to another, secondly it took way too long to finally be connected. The installation of the line and delivery of the router was done very quickly, but after that, it was very slow. THEN... I paid the Telkom account on the 26th October as I usually do, but suddenly on the (late) evening of the 27th, the service was suspended "due to non-payment" When calling them to resolve the problem, a credit reflects together with my payment. One agent started telling me about credit limits and, and, and... THIS WAS NEVER EXPLAINED TO ME, NOR WAS IT WHAT I HAD SIGNED UP FOR! It is already the 1st of November, and the line is still down. I recieved an sms stating that my query will be attended to, only after my wife sent an e-mail to enquire on how to cancel everything including the landline. They are by far the worst service provider ever in all regards!