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Natasha D

1 reviews | Active since May 2014

07 Feb 2017, 10:56

Regretting my decision to move to Telkom

<p>Decided to switch from Vodacom to Telkom and went to the Adderley branch last Monday to make the request to port. While in the branch I was meant to receive an SMS which I did not get. I was told I would get it that night. I did not. The next day I emailed Thandokazi to ask her what I should do, so they put in a request to override the SMS. Wednesday I emailed again, still nothing, and eventually Friday she called me to say it would go through but because it was the weekend it might only finanlise on Monday. On Friday I got my messages from Vodacom to say a request for port had been made. By yesterday I was still Vodacom and when I followed up with Thandokazi I got quite a rude email to say "I told you it would take one to two days". Now it is Tuesday and I am sitting with a phone that still says Vodacom but I am unable to receive any calls or messages, and when I put the Telkom card in it says 'no service'.</p> <p>Yes, this is definitely a 'no service' scenario. Totally regretting my decision. </p>

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Natasha D's update07 Feb 2017, 11:28
Reviewer Update

Thadokazi activated the SIM she had given me and now it is working so have converted review to average because it still took more than a week to convert.