Regretting Choosing Telkom – Zero Communication & Frustrating Experience

I am currently in the process of applying for a cellphone contract with Telkom, and I already regret choosing them as a service provider.

It’s been 7 days with absolutely no progress or communication from their side. I’ve made multiple calls to their call center, and each time I’ve had to repeat my story to a different agent. The only response I get is that the matter is being escalated and someone will contact me “shortly” — yet no one ever does.

Getting hold of the sales consultant and their manager is nearly impossible. The lack of accountability and follow-through is deeply frustrating and unprofessional.

I’ve now requested to cancel the contract before it even begins, as it’s clear Telkom doesn’t value my time or business. If this is the level of service before the contract is active, I can only imagine how bad it would be afterward.

Telkom, please do better. I expect confirmation of cancellation and assurance that no charges will be incurred.