Regret using Telkom for fibre connection

I installed a fibre line through Vumatel and Telkom last month.

Telkom has indicated that the line is activated on their side however, it is not activated on any side.

This means that I have received an invoice for October 2019, however no internet connection has been received on my side.

I am waiting for the billing department to contact me and resolve this. In 3 working days excluding Saturday, Telkom has failed to phone me with a resolution.

I used email, phone calls and Twitter to express my frustration with the technical issue not being resolved aswell as the billing issue.

Upon phoning for technical support, I was on the phone explaining my issue to different people. At the start of the conversation I explained that because I am using prepaid airtime, we might get cut off. They said they are unable to phone me back which meant each time I had to explain my issue to a different person, who could not resolve the issue.

I was sent a url to insert in my browser. It doesn't work on my phone and on my laptop I was sent to pages I don't understand because I don't have a qualification in information technology.

Telkom is very quick to phone customers for new sales but offers no real technical support and is very poor in resolving billing issues and complaints.

I regret using Telkom as a service provider for a fibre line. I can confirm that problems can not be resolved with tangible support that resolves problems. Telkom does not phone customers, but sends them messages and leaves them to feel frustrated alone.