regret taking up contract

I began application process for a Telkom LTE uncapped wifi router for R799 on the 4th of August 2017. After a week i was told to bring confirmation of banking. Then after another week they said i did not have a credit score so i have to pay deposit of R700. I understood only because i have been using a foreign passport.

Finally got the router on the 23th of August and the thing doesnt work. What telkom didnt tell me is that:

1. The router uses strictly LTE/4G network so if your area has poor reception of these you are doomed.My address did pass the network availability test.

2. There is a cool off period of 7 days to return/cancel contract.

I have logged a case which they say will take 3 working days for someone to attend to the case, which in practice they say is 9 whole working days i.e. two weeks.So now i wait while in the meantime i have no wifi and being billed for services i dont have. The call centre agents not very knowledgeable either.

So beware to check reception in your area before taking up this seemingly attractive offer.NOT WORTH IT!!!