Refusre to escelate

<p>So I called Telkom after I was promised someone would be checking the line yesterday, the tech said he was at the exchange but I can promise you he never was as I can see the exchange from my office, when I asked ot escelate the call the call centre refused and said I had to wait 72 hours, the line has ben down since the 16th and still no one has attended to the line, the Ref 282CRK170816 now I have to wait again until next week for someone to fix this, I cannot work like this</p>