Refusing to unsuspend my account

During the covid lockdown times when I was not working ,Telkom suspended my phone account due to non payment , on the 12th of June I paid up my arrears amount in full. I was due for an upgrade however I was advised that I have to wait for the money to reflect in their account on friday the 15th June it reflected in their account on Saturday I went to the telkom express store in east gate for my upgrade , The agent at the store advised that we have to contact the telkom billing call centre where nokuzola mabide assisted me and said only a supervisor is authorised to unsuspend an account and they don't work on weekends , she promised me by monday it will be sorted out at which on monday the 18th of June before I went to the store I contaced the call centre again at which Yonela Swangwey assisted me and said it will be sorted out within 2-5 hours after that I went back to the Telkom express store they said they can't log a request and sent me to another telkom store in east gate next to gate .The manager at the telkom store Themba said he will sort it out and I should come back before the store closes to process thre upgrade . I was there with my entire family the whole day waiting at the end of the day the Manager , Themba advised that It is still not sorted out however he will whatsapp me the next day as soon as it is sorted . The following day he advised that he escalated the query to the technical department and that it should be fixed the following day on the 20th July. The following day I contacted him at which he said it is still not sorted and he has a lady at back office assisting him . Yesterday on the 22nd July I contacted the call centre again and spoke to Ofentse Ngwenya and she promised me her supervisor will sort it out and by today the 23rd It will be sorted out . I woke up this morning and my account is still not unsuspended . I sent the manager from the east gate Telkom store , Themba a whatsapp message at which I noticed he blocked me . I paid up my account in full in order to do my upgrade , an amount of R7101.56 it is reflecting in their account and yet no one can assist me to unsuspend my account yet they keep promising me that my account will be unsuspened .Hello Peter please can you assist me in this matter as this is unacceptable . All I want is to do my upgrade and obtain a new phone as the one I'm currently using is giving me endless problems. Thank you in advance