Refusing to return over debit.

<p>On the 17th December I made a manual payment to Telkom mobile for the amount of R2372. On the 20th December Telkom debited my bank account for R2000. I immediately phoned and requested they reverse that transaction before the 27th December so that other debit orders can go off. I was assured that this will be attended to. There have been a number of phone calls to them up to and beyond that date because nobody had gotten back to me regarding the solution to this problem. Today, 5th January, I received my Telkom invoice stating I've been credited R2000. Again I phone and tell them that was not the agreement only to be informed that it'll take 5 working days to refund me that money. In the meanwhile my other debit orders have bounced including my Directaxis loan which entitled me to their competition for a new Ford EcoSport. I've now been disqualified from that competition due to late payment. This is not the 1St issue I've had with Telkom in my almost 4yrs with them but this has definitely been the most inconvenient. Their problem resolve, communication and understanding is way below satisfaction.</p>