Refusing to install new telephone line at my Residential Complex

<p>Hi Telkom,</p> <p>I have requested (on more than one occassion) that a line be installed at my residential complex. Both times you have come back stating "lack of infrastructure", however there are complexes right next door to me that have telephone lines installed. Our complex has the required infrastructure (i.e. wiring to each apartment), and all you need to do is connect it to your exchange! It is pathetic to expect customers to wait for 3 years for fibre to roll out, when all we want is a telephone line and ADSL! </p> <p>I also, seem to have a new number registered to my name, however no line was installed !!! This is very frustrating, please follow-up on this ASAP, or provide me with the required details of your management in order for me to escalate this issue. I'm not sure how I can have a telephone registered to my name and no phone line!</p> <p> </p> <p>Order Number: ***A</p> <p>Telephone Number: *** (no phone line connected to this!!)</p> <p>Date Requested: 2016-02-11</p> <p> </p> <p>Thanks.</p>