Refusing to help
<p>I have the following problems with telkom since i joimed them: charging me for a 10mb speed line but when i do a speed test im at 5mb speed. The line is unstable and keeps desyncing. Call centre not sending me my fault nr and when i call back they just left it didnt complete my fault logging. I requested a refund for all the months ive been paying for a 10mb line and you guys are ignoring me. Technicians not completing the fault and they are clearly not trained to do it also. </p> <p> </p> <p>I will no go with all my proof, screenshots of my line speeds, invoices, sms's and proof of my payment to my lawyer </p> <p> </p> <p>I also urge anyone using telkom to do a speed test and see if you get what you are paying for.</p> <p> </p> <p> ********** 008082 id nr</p> <p> ********** line nr</p>
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Replies (2)
Telkom's replyOfficial
27 Mar 2017, 08:38Good Day
Thank you for making contact with us. Your fault has been assigned to tech for assistance.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply27 Mar 2017, 08:38
Official
Good Day
Thank you for making contact with us. Your fault has been assigned to tech for assistance.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
's updateReviewer Update
27 Mar 2017, 08:46They now have private reply me saying they have assigned a tech to my assistance. I also see my line is not wotking sinch this morning. I received an sms that i had to pay R800 ( I payed R1300 2 weeks ago when i got the sms). You guys are so misleading your customers. Your systems are out of place. Please refund my cash TODAY.
's update27 Mar 2017, 08:46
Reviewer Update
They now have private reply me saying they have assigned a tech to my assistance. I also see my line is not wotking sinch this morning. I received an sms that i had to pay R800 ( I payed R1300 2 weeks ago when i got the sms). You guys are so misleading your customers. Your systems are out of place. Please refund my cash TODAY.