REFUSING TO GIVE MY DUPLICATE PAYMENT BAC**** THEVES!!!

Telkom Mobile has been messing me about since 30 November. My invoice is due on the 30th and normally I transfer monies over to one account for my debits. Telkom debits me after midnight and I transferred the amount in of R709. 96 the morning of the 30th. My services gets cut and I then make a manual payment when I get home from work. 10 minutes later by services are restored and confirmation gets sent to confirm the payment. LATER THAT NIGHT MY DEBIT ORDER GOES OFF FOR THE INVOICED AMOUNT! firstly I understand that if the debit was pending, however I have called telkom on the 30th, 1st Dec, 3 Dec and 4th Dec, however every single time I called their systems were down and only late even I was assist on the 4th and got a case number: ********** 7. The advisor told me that I will get my refund for the duplicate payment made I should wait 72 hours to hear from "back office" with no correspondence I call back on the 11th Dec. And this advisor first tells me there is no refund due to me it has come off my invoice... Which I have gotten Btw and does not reflect in a credit, then tells me that back office did not leave notes on my account. I also get told that there is no complaints department and she will leave a note stating I want this disputed. ARE YOU FOR REAL? Your customer service is putrid, I come out of a contact center as a quality analyst and I am disgust in the failed promises and incorrect information I repetitively receive from you guys. I have looked at so many reviews on the customer service and if ombudsman does not fine you guys I will get a petition with everyone who complained and is looking to complain against you as there is no way in hell you are running a nationwide business and so many people have the same issues. How do you employ people and allow them to damage your brand name like that? I am beyond disappointed with what I have seen and now what I experienced. GIVE ME MY DUPLICATED R709. 96 BACK! I HAVE NO CREDIT ON MY INVOICE AS WAS TOLD AND I CONSIDER THIS AS THEFT!