Refusing to contact customer

We have a fault logged for our line, ref = 278CWK021215.<br> I have received an sms from Telkom Technical Dept saying that the cable needs to be replaced and that this has been planned for 24 Dec.<br> I have since been trying for over a week to get in touch with the Technicians / Contractor who is going to do the replacement as I need to arrange permission and access to the premises. I have left numerous requests for the technicians to contact me so I can make the necessary arrangements but Telkom simply refuses to contact me and also refuses to give me the number of the Technician.<br> <br> This is totally unacceptable. How difficult is it to pick up the phone and contact me? I assume what is going to happen is that your technicians are simply going to arrive onsite, but will be denied access by the security staff. If you contact me on the day you arrive onsite it will be too late. What do I need to do to get you people to contact me!!!!!<br> <br> I am trying to help you so you are able to fix the line.<br> <br> Absolutely pathetic service.<br>