RB
Ruan B
1 reviews | Active since Aug 2012
22 Sept 2018, 07:49
Refusing to cancel services
After struggling to cancel my landline service for more than 2 months as no one seems to be able to help. I have canceled on the 1 st of August and set the termination to 30 August 2018 giving my 30 days notice, I also received confirmation and a cancellation reference “Request number for service to be cancelled ********** 745 : ********** 5” on the 8 of August yet yesterday I received another bill for September and this time for R100 more than the previous one....
So please contact me! As I have submitted my cancellation! I have given 30 days notice! And I have instructed the bank to stop the debit order! You will not receive any more payments!
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Telkom's replyOfficial
09 Oct 2018, 08:06Hello rbeukes13
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply09 Oct 2018, 08:06
Official
Hello rbeukes13
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,