Refusing to cancel my contract within the 7days

I app**** for a contract at Vangate mall branch and a couple of days later I decided that I didn't want the device given. I then went back to the store of purchase and they advised I have to go to a bigger store to do the cancellation.<br> <br> I went to the Canal Walk store who advised I go back to Vangate. Upon my return to the store of purchase and the sales agent (Nicole Fortune) said the manager (Washiemah Cassiem) will flip when she hears this and I finally got to speak to her after 1hour of waiting for her to return to the store.<br> <br> She refused to cancel the service and take the device as she will get a fine from Telkom should she do the cancellation and her Operations Manager who I was not allowed to speak to or know his name refused to assist me.<br> <br> After numerous calls to the call center who advised that the store where I bought the device should do the cancellation and take the device. But seems they were more worried about a fine.<br> <br> No customer satisfaction or way of speaking and this operation manager who refuses to assist. <br> <br> Excellent service from the call center who always helps but that store needs new management.