Refusing to cancel my contract to prepaid

<p>I have visited the telkom mobile store in lenasia 3 times and phoned the call centre 4 times since 24th February, to cancel my contract. My request was sent in on the 24th. I am willing to pay an immediate cancellation fee and I have still not been helped by the cancellation department. I urgently require my number to be placed on prepaid. I'm highly annoyed that not 1 person can give me an update on the progress of my cancellation. </p>