Refusing to cancel a service I DID not sign up for. Completely ignoring my requests!!

End of September 2017, I signed up for a 2 year Telkom LTE contract via their online portal and a consultant phoned me back. When they ended up delivering only a sim card and nothing else, I called them and apparently somehow my order got mixed up. I don't have any reference number for the calls I made, because they don't give out reference numbers anymore. I ended up phoning them and cancelling the online order and they sent the courier the next day to come fetch the sim card again.

On the 5th of October 2017 I went to their store in Fourways and signed up for the Telkom LTE Double data deal as I could see their online staff is completely ***********. Everything went smooth. 5 days later I checked my profile and low and behold, there is an unknown sim and another LTE contract (no device included) on my profile.

So they clearly didn't cancel the previous order that was mixed up, like they said they would. I have now been waiting more than a month with absolutely no communication or contact from Telkom. My invoice for November 2017 is sitting on R2984.26 of which R 1,401.35 belongs to this other number. Their social media crew keeps on telling me, "Sorry for the inconvenience, they will be in contact soon"...this message since the 10th of October 2017 and we are now on 13 November 2017. I am regretting signing up with Telkom. I am seriously so angry right now, luckily my bank is on my side and I will have this incorrect debit order reversed if it goes off end of this month. TELKOM YOU ARE IN THE WRONG HERE! FIX YOUR MISTAKE! Show me that you care. I have never had this horrible service from any other service provider in my life. I will make sure no one signs up with you. This is not how you treat a new customer. Just remove the wrong number ********** from my profile and all will be fine. WHY IS IT THAT DIFFICULT? WHY MY MUST I PAY FOR YOUR MISTAKE??!!! ANSWER ME!!!!! Here are all 3 my reference numbers for this problem that I submitted online:

********** 6 (2017-10-10) ********** 5 (2017-10-10) ********** 0 (2017-10-18)