Refusing to assist& cutting my bis before its due

last month (April) my bis expired on the 14th as usual , however blackberry had an issue and it was only activated by the 18th. This month (May) my bis expired on the 14th again? but how can that be because what happened to the 4 days i was down last month? I called the call center where Rufuno Mudau was rude and told me she could not assist me due to the sim not being on my name when last month a case was lodged using my i.d and name. I am disappointed in telkom mobile for their disgusting service where u basically are *****ing from me because i am not getting 30days for the money i spend which is advertised as 30 days. Besides these issues the really rude staff Telkom mobile has! i lost out on important emails for 4 days and my work has suffered and now this month again it is happening.