Refusing Divorce!

<p>This is one of the biggest/oldest problems we, as South Africans, have with the uncompetitive mobile network industry.</p> <p>On 9 December 2016, I called Telkom on 181180 to cancel two business contracts. Service at this stage was prompt and excellent. On the same day(2016/12/09) Telkom send back a contract cancellation form.</p> <p>I completed the form and sent it to the required email address with required supporting documents.</p> <p>I know the Cellular companies refuses to let customers go; therefore I used Adobe's Send & track to ensure I have proof that they received the documentation. </p> <p>They send me an email on the 14th back ( 6 days later) that there are no attachments.</p> <p>In fact, there were links to the documents, and I saw on Adobe Track & Send that they have in fact viewed the documents but did not download them.</p> <p>The debit order went off at the end of December. Although the numbers were already ported to Cell C at the beginning of December, this was fine as I understand the cancellation period is 30 days.</p> <p>But what got my blood boiling is the fact that they had the Audacity to still charge the debit order at the end of January.</p> <p>TWO MONTHS AFTER THE NUMBERS HAVE BEEN PORTED OUT!</p> <p>How on earth do you expect me to pay for something for two months that I didn't use?</p> <p> </p> <p> </p> <p> </p> <p> </p>