refuses to help

its been a month now since we logged a ticket at telkom centurion mall through louwrens to just move our line as we moved. telkom centurion made a mistake with the ticket and our request was cancelled without notifying us, and when we asked louwrens to speak to his manager he refused to assist us. He also promised a technitions number within 30 min.. its been 3 weeks and nothing. Then we went to facebook after 2 and a half weeks of struggling and lebo commented asking for a reference number. We gave her the reference number telkom gave us and she said we gave the wrong information so we sent the reference number again and she commented that we are refusing to give the information so she cannot help us. Then we got in contact with someone ********** who sounded if she actually cares about customer service. She told us not to go back to the centurion store or phone anyone there as we are not getting help there only to not get any response from her again. Its been a month now, we had to pay our internet or else telkom will cut our line. WE HAVE NOT HAVE ANY INTERNET for 4 weeks!!!! What did we have to pay for??? This was really the worst customer service ever. No one is willing to help their customers and i would love for this to be resolved before the end of the week and also hear from telkom billing department. Reference number is ********** 71A