Refuses to cancel my lin

<p>I cancelled my land line and Adsl at telkom direct in alberton city, March I get an email from telkom billing me for the landline and adsl which was never cancelled, for days I was on the phone with these people trying to sort out this mess up, I then sent a email to Nenekazi Nkojane to please cancel the line as Telkom Direct in alberton city lost the paperwork to cancel my line, Nenekazi Nkojane phoned me back on the same day I sent my cancellation forms through ($ May 2016), she reassured me that she was gonna do the cancelation that same day and that she can see there was no activity on the line since december so she would back date it for me, once again I received a bill from telkom for outstanding fees to the amount of R3016.54, I have tried to get hold of Nenekazi in connection with this but was unsuccesfull, I phoned the call centre again today and they informed me that the line is still active, what is the reason they are not cancelling this line? I have email Nenekazi on these days to find out if she cancelled it: 4/5/16, 5/5/16, 10/5/16, 16/5/16, I have received no response from her. I am giving it 1 more week to solve this otherwise I will go see a lawyer to resolve it.</p>