Refused to assist with my contract cancellations and bad service

I went to Telkom Tygervalley next to Mugg n Been inside the Tygervalley Mall for contract cancellation because I wanted to cancel my contract with Telkom but the muslim lady working in the Telkom store refuse to provide the services to me. Instead she mislead me and told me that she can't cancel my contract because the contract ends on the 17 September 2021. But I told her that the customer care phone me yesterday and told me that I can do the cancellation at your store as soon as possible if I want to. I was customer no.35 on Tuesday 31/9/2021. She then told me to go but I kept asking why I can't cancel now because I knew I had the opportunity to to do my contract cancellation but she stole that right and opportunity for me. If telkom employee are trained to mislead people um sorry um no longer interested in any of their services or contracts. I felt so disappointed because I knew I want to do and I was looking forward to make a new contract with Telkom but since they have misleading people no thank you.