Refused to assist with faulty phone

<p>I signed up for a new contract with telkom mobile on 25 February 2017, the lady who assisted me, told me i have 7 days to return phone if i have any issues. after using the phone i relized the battery why continously dying and i had to recharge twice in day. i took phnoe back to telkom ballito on 4 March 2017 and i expalined my issue to one of the guys at telkom. he told me that i had too many apps opened and i must change brightness on my phone, after doing all that if the problem persists, i must come back. problem still persisting, so back again to telkom ballito on 12 March 2017, now the lady says that they cannot replace phone, due to it being after the 7 day period, but i came back within 7 days and at the advice of your staff, who informed me that if problem persisted after another week to bring phone back. i am sales rep, i cannot be driving around with a phone that continously dies. i am not willing to send a two week old phone in for a check and await your findings. i want my phone replaced. please can this be looked into. i am paying for a phone that is faulty. i need answers as soon as possible or i will be looking at legal options.</p>