Refused Service

Telkom Direct Kenilworth Centre This store is ridiculous. I came for a sim swop on my business account. I get to the store the girl ask me what I want I tell her simswop she says I need ID and proof of address. I tell her I don’t understand why. Why would I have a proof of address for the business. Also why does my drivers license not work as you guys have biometric scanners. She then has a conversation with the other girl while I’m standing there after 5mins she tells me to go inside. I get to the counter the guy asks what I’m doing I tell him the same thing. He tells me he needs my ID and proof of address. I ask why he tells me he has to scan it. I asked why do you have biometric scanners. They refused to help me and I left. This is precisely the reason we canceled all our unlimited contracts with Telkom. We have 15 x 200gig LTe contracts which we will also cancel. Telkom service is pathetic no urgency not even trying to help. There is not a single person in the store. I will never go back there and I will cancel everything.