RS
Raymond S
1 reviews | Active since Aug 2009
24 Mar 2015, 22:01
Refuse to upgrade account
We have been ADSL clients for 15+ years now. Looking at our modem status, we can clearly see that our line can go up to 15mbps. All our neighbors also have 10mbps (fastest) ADSL Telkom offers. However, when we call to upgrade our line to the fastest connection, they advise that it's not possible in our area. Which is not true. <br> <br> The speed at which we were given an answer clearly indicates that the agent wasn't interested in processing our request.<br>
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Telkom's replyOfficial
25 Mar 2015, 08:54Hello Raymond7,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98679.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98679.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Telkom's reply25 Mar 2015, 08:54
Official
Hello Raymond7,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98679.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98679.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team