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Leon H

1 reviews | Active since Mar 2023

16 Apr 2023, 07:05

Refuse to sort out a account

Good morning. Still and again Telkom. Once again and still for the 3rd month in a row, Telkom just continues to do as they please. They ignore the customers' inquiries about the account they have made a mistake on. No contact. Nothing. They ignore the contract's information which explicitly stipulates that money may be recovered from my bank account by the last day of the month. They decide to recover the money on the 15th of every month without voting. From the client. Commit Telkom *****. So what's the use if you have a contract and Telkom simply ignores it. They decide hvl they want to recover. They just add as they want to add. Your services are simply terminated after they fail. So I as a customer still have to pay but I don't have access to any services from Telkom for 3 months. They refuse to respond to your emails. You call their customer service. Then you talk to someone different every time. You send bank statements with proof of payment. Dan's Telkom only. They haven't received your payment. They send you a reference number by sms. Duodelik says that they will respond to your Complaints within 24 hours. I have been waiting for a response for 3 months now. Still no response. So what can I do as a customer now? They expect me to pay for their mistakes and poor pathetic customer service. My services have been suspended. But still they require me to pay for services I did not receive. So our country's laws do not apply to Telkom. It's pathetic. I am willing to pay. They hurt you simply to pay for their mistakes. So where are our rights as customers in the country of ours. You get a ridiculous bill. And you simply have to pay only to protect your credit record.

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LH
Leon H's update16 Apr 2023, 07:28
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Leon H4 reviews | Active since Mar 2023





16 Apr 2023, 07:05Refuse to sort out a accountGood morning. Still and again Telkom. Once again and still for the 3rd month in a row, Telkom just continues to do as they please. They ignore the customers' inquiries about the account they have made a mistake on. No contact. Nothing. They ignore the contract's information which explicitly stipulates that money may be recovered from my bank account by the last day of the month. They decide to recover the money on the 15th of every month without voting. From the client. Commit Telkom *****. So what's the use if you have a contract and Telkom simply ignores it. They decide hvl they want to recover. They just add as they want to add. Your services are simply terminated after they fail. So I as a customer still have to pay but I don't have access to any services from Telkom for 3 months. They refuse to respond to your emails. You call their customer service. Then you talk to someone different every time. You send bank statements with proof of payment. Dan's Telkom only. They haven't received your payment. They send you a reference number by sms. Duodelik says that they will respond to your Complaints within 24 hours. I have been waiting for a response for 3 months now. Still no response. So what can I do as a customer now? They expect me to pay for their mistakes and poor pathetic customer service. My services have been suspended. But still they require me to pay for services I did not receive. So our country's laws do not apply to Telkom. It's pathetic. I am willing to pay. They hurt you simply to pay for their mistakes. So where are our rights as customers in the country of ours. You get a ridiculous bill. And you simply have to pay only to protect your credit record. Reference Number for

Dear Valued Customer,

This notification serves to confirm that your mail dated 2023/03/03 14:11:51 (Re:Reminder - Were you satisfied with your Telkom support experience?) has been received by our support team.

The Reference Number for your Inquiry is REF#_‪***‬.

For any queries please use the supp**** Reference Number, be assured that we will be in contact with you shortly.

Kind Regards
Documents - Telkom Mobile

Thats how Telkom give feedback on a quary on a customer account.