REFUSE TO REPLACEE MY PHONE (SAMSUNG S7 DEVICE) AFTER IT BOMBED WHILE CHARGING

<p>I was charging my phone sumsang s7 and it burned on the charging point the back of the phone was actually hot and smelling of burns, I called the service provider (Telkom customer care) to request for my phone to be booked in for repairs I was adviced to go to the nearest telkom store to book it in there, I was told by (Telkom Brooklyn store) that i must bring proof of purchase or proof of contract. Also that this prrof of contract is only available at the store which i opened my contrat. This so called proof of contract that they want is when i initially bought the device in 2014 as the current device (Samsung S7 ) is actually an upgrade phone which I have started using in October 2016, I had since logged in a call from the 11th April 2017 , till today I havent got any help.</p> <p>Arent the telkom system supposed to interact and also be able to show that i am an existing customer with all my information, or am i beign taken for a ride?</p> <p>i have to date not beign able to make/recieve any calls since. this has affected me both financially and emmotionally. i am intending persuing this legally and not rest untill telkom upgrades thier customer service.</p> <p>i am only reachable through my email address as i don not have a phone.</p>