1 reviews | Active since Mar 2009
Refuse to provide escalation procedure
<p>After asking Telkom in writing 4 times now to provide me with the escalation procedure they simply refuse to answer the question. This is after they came out to test their Wireless Broadband offering at my office and promised it had proper reception. I now am charged extra fees( I got charged 2x R50 for the router which is included in the R299 per month) , for a service which is not working, and they refuse to inform me how to escalate the problem to someody who might resolve it.</p> <p> </p>
I have still not been informed of how to escalate this complaint. All that has been done is that they send out a technician to test the connection. He confirmed that it was not working and left. No feedback sinse. Asking Jessie who originally tested the connection before we signed the contract for his manager's details has simply been ignored. So for almost 2 months now we hare paying for a service, wich is not working. Not only that but dispite us specifically requesting a connection on the 1st of the month, they installed it on the last day of the previous month. Then on top of the prorata rate for the 1 day usage charged an aditional R100 for the device fee. None if it would have been charged if it was installed on the 1st day of the month as requested
I have still not been informed of how to escalate this complaint. All that has been done is that they send out a technician to test the connection. He confirmed that it was not working and left. No feedback sinse. Asking Jessie who originally tested the connection before we signed the contract for his manager's details has simply been ignored. So for almost 2 months now we hare paying for a service, wich is not working. Not only that but dispite us specifically requesting a connection on the 1st of the month, they installed it on the last day of the previous month. Then on top of the prorata rate for the 1 day usage charged an aditional R100 for the device fee. None if it would have been charged if it was installed on the 1st day of the month as requested