Refuse to port my number

Hi<br> I went to my nearest Telekom store to upgrade my land line to a Telekom mix package,despite the t&c's for the mix stating that a number can be ported into the mix, the person serving me refused to port my number and give me my existing cellphone number as part of the mix package and said that it is not possible.<br> I have my number for over 10 years and cancelled my contract with cellc expecting better service from Telkom, but I think I was wrong as your service is pathetic.<br> The same person also refused to cancell another land line that I have and said that I should call Telkom directly to cancelled it as it can't be cancelled in the store.<br>