Refuse to help

I recharged my telkom mobile account with R150 on the 20th of June 2015 and the money left my account. When I attempted to check if the money had arrived in my telkom account the system was down, so I left it. When I checked the next day the money was not in my telkom account. I went into a telkom store and was told to contact [URL Removed] and report my problem on the website. I reported and the response was that its not their problem. I emailed telkom mobile and they told me its not their problem I need to contact eightime. I felt like a yoyo and everyone refusing to sort my problem out although I had proof of the transaction and just wanted them to resolve the problem. Now I feel like telkom has ****** me of R150 and given me a headache! Disgusting way to treat people!