1 reviews | Active since Sept 2012
Refuse to close my account and continue to charge
On the 3rd attempt at closing my account at telkom mobile in Fourways the cancellation was accepted. The account was out of contract and there was no obligation for me to continue. <br> <br> However I continued to receive bills for the account for the last 4 months. I went back to the store to find out what had happened - unfortunately proof of cancellation had been lost. I was told the number is deactivated but the line rental is not. I was assured this will be resolved. It wasnt<br> <br> I contacted the accounts department, they assured me they would cancel it. A month later I am charged again. No active number yet I get charged... <br> <br> I would like my money paid refunded and the account stopped. This is theft. <br> <br> Whatever you do dont waste your time with this organisation and their inadequacy<br> <br> Account details: ***<br> Case:***2<br>
We regret to hear this
Please note this matter has been referred to our Retention's Team for urgent assistance and feedback will follow.
Ref SM115340.
We do apologise for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
We regret to hear this
Please note this matter has been referred to our Retention's Team for urgent assistance and feedback will follow.
Ref SM115340.
We do apologise for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
