CB
Charlie B

1 reviews | Active since Dec 2015

14 Sept 2017, 19:19

Refuse to cancel my lines

Good day After several months of complaining about having no service on my Telkom look a like phone, I have been trying to cancel this service since July! To date this still has not been done and you are repeatedly sending me new invoices for a service I do not want, do not use and you don’t actually provide, I have repeatedly cancelled this service, but this still has not been done. I have done so on 2 lines now 1 being cancelled in March due to the fact that there were no lines and that too I'm being charged for. I have also been into your Telkom store at Riverside and manually cancelled it on the system with your staff, where they assured me last month everything was cancelled and the bill that I had received would be the last bill, however you have sent anther bill! Another bill for another month I have not used the product or service. As well as to dealing with your cancellation departed even given references numbers for both lines. I have been more than patient and accommodating and I have now taken legal advise on what to do next, as you simply have not and will not process my cancellation request and continue to take money off for a service I do not use. Should you deduct further money from my account, I will pursue the legal actions that my lawyers have advised. This is no longer a request. CANCEL MY TELKOM SEVICE IMMEDIATELY

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