Refuse to cancel LTE contract even though not working for 6 months

<p>My LTE internet stopped working in December 2016. After countless phone calls and emails it was finally decided in March 2017 that the service could not be fixed and cancellation was the only option. It has now been almost 4 months and the direct debit is still not cancelled. I have phoned more than 15 times and each time I am told they are still investigating the case. When I said I would cancel the direct debit with the bank they said they would penalise me and it would affect my credit rating.</p> <p>As of July I have paid R5100 (R850 per month) to telkom with no internet access!</p> <p> </p> <p>I hve now laid a complaint with the national consumer commision and the next step will be laying ******** charges for *****. </p>