Refuse to assist me

I am incredibly frustrated with Telkom. Last year we moved out of our house and wanted to cancel our Telkom line but the ISP did not release the line correctly. After months of to and fro the line was released and the ISP paid for the outstanding telephone bill. I contacted Telkom NUMEROUS times to confirm cancelation. I completed all the paperwork, sent it through numerous times and was then assured that it had been cancelled. Then I started receiving bills again and I phoned again, and again and again. I sent the cancelation forms again and again, phoned again, emailed again etc etc etc... The reference number I have are as follows: ********** 7

Then this week I received a SMS that I have been loaded on the credit bureau for not paying the bill. We haven't lived in that house for 15 months, haven't used the service at all etc and yet they still expect me to pay even though they are completely ***********. I have tried contacting the consultant that helped me but the mailed comes back undelivered, her inbox is full. (Nomalanga Ndwandwe ********** )I do not know what else I have to do to get them to do their work but I refuse to pay the bill. I also spoke to ********** , Nicole Cupido ********** and Neliswa **********