Refuse to assist

<p>i took heawei tablet contact with telkom January 2016 via telkom agent the tablet battery does not last for 10 minutes after charging it,i went to telkom westgate they refuse to assist me they told me that i have to call the agent that i bought the tablet, i don't have the agent information any more and i believe that i have contract with telkom so telkom have to assist me not sending me back to agent, my contract still left with ten months to finish and the product is not working anymore. my contract number is ********** .</p>