Refusal to upgrade contract due to R3.28

Hi, I am due to upgrade my cell contract and it has been rejected due to th fact that I owe telkom R3.28. I have on many occasions requested telkom to take the full amount due every month but I continuously get a bill very month stating that I owe telkom R3.28. Apparently now this due gave me a bad reconrd which is of no fault of mine and now after being a loyal customer since 2011 i am refused an upgrade.<br> I have ot once had a debit order refusal or late payment on my account.<br> I have many occations contaced 8ta with no joy. The people that work on these customer care service are a bunch of idiots who cannot assist.<br> Totally dissapointed