Refusal to terminate service

I have been trying for three months to get my mother's phone disconnected.<br> <br> I have tried repeatedly to engage a call centre agent via their online chat facility. Clearly this is not staffed since not once have I even had a response.<br> <br> And now they just delete my emails without even reading them...<br> <br> Your message <br> <br> To: Telkom SMBS Retention Centre<br> Subject: Cancellation of Telkom service<br> Sent: Sunday, October 25, 2015 7:37:41 PM (UTC+02:00) Harare, Pretoria<br> <br> was deleted without being read on Monday, November 30, 2015 9:46:08 AM (UTC+02:00) Harare, Pretoria.<br> <br> YOUR SERVICE SUCKS!<br>